Terms and Conditions

Effective Date: 1st May 2025

Welcome to theaera.com.au (“we,” “our,” “us”). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

1. Service Description

TheAERA.com.au provides consultation and assistance related to Australian government energy rebate programs, including guidance on eligibility, application steps, and supporting documentation.

We are also dedicated to introducing to users with relevant rebate-eligible products by our partners.
Please note: We are an independent, private entity and are not affiliated with any Australian government department or agency.

2. No Government Affiliation

While we strive to provide accurate and up-to-date information, TheAERA.com.au is not endorsed by or connected with any federal or state government body. Our services are advisory in nature and are intended to support customers in understanding the rebate process.

3. Responsibility to Verify Information

We make every effort to ensure the information we provide is current and accurate. However, rebate programs are subject to change, and eligibility criteria may vary depending on the program and the state.

It is the user’s responsibility to verify all rebate information directly with the official government sources or relevant program websites to ensure it aligns with their specific circumstances.

We strongly recommend visiting the following (but not limited to) for authoritative information:

4. Enquiry Form and Personal Data Consent

When you submit an enquiry through our website form, you may be asked to provide personal information, including your name, contact details, and details related to your energy usage or rebate interests.

By submitting the form and ticking the consent box, you expressly agree to the following:

Consent to Data Collection and Use
You give TheAERA.com.au permission to collect, store, and use the information you provide for the purpose of:
- Responding to your enquiry;
- Providing guidance or services related to energy rebates;
- Contacting you for follow-up support.
Voluntary Submission
Providing your information is voluntary, and you may choose not to submit the form. However, without certain details, we may be unable to provide complete assistance.
Disclosure to Trusted Partners
In some cases, we may share your information with our carefully selected partners, if we believe their products or services may benefit you or are relevant to your enquiry.
We only share data necessary to facilitate this connection and only with partners involved in delivering rebate-eligible products or services.
No Unrelated Third-Party Marketing
We do not sell or share your data with unrelated third parties for marketing purposes. Any communication from partners will be related to energy rebates or products discussed in your enquiry.
Data Storage and Protection
All personal data submitted is stored securely and handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Right to Access or Withdraw
You may request access to your data, correction of inaccuracies, or withdraw consent at any time by contacting us at info@theaera.com.au.

5. Limitation of Liability

TheAERA.com.au is not liable for any loss, damage, or inconvenience arising from:

Errors or omissions in the information provided;
Rebate application rejections;
Changes in government policies;
Misinterpretation of advice provided via our platform.

By using our services, you acknowledge that all final decisions regarding rebate eligibility and approval rest with the official program administrators.

5. User Obligations

When using our services, you agree to:

Provide accurate and complete information;
Use the services in compliance with all applicable laws and regulations;
Not hold TheAERA.com.au liable for outcomes related to rebate submissions.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and tools, is the property of TheAERA.com.au or its content suppliers and is protected under copyright and trademark laws. Unauthorized use or reproduction is prohibited.

7. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how we collect, use, and store your information.

8. Changes to Terms

We may update these Terms and Conditions from time to time. Users are encouraged to review this page periodically. Continued use of the site after changes have been made constitutes acceptance of those changes.

9. Contact Us

For any questions regarding these Terms or our services, please contact us at:

Email: info@theaera.com.au