{"id":325,"date":"2025-05-29T02:03:26","date_gmt":"2025-05-29T02:03:26","guid":{"rendered":"https:\/\/theaera.com.au\/?page_id=325"},"modified":"2025-05-29T02:21:27","modified_gmt":"2025-05-29T02:21:27","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/theaera.com.au\/?page_id=325","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"325\" class=\"elementor elementor-325\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af32790 e-flex e-con-boxed e-con e-parent\" data-id=\"af32790\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89702ff elementor-widget elementor-widget-heading\" data-id=\"89702ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1724a96 e-flex e-con-boxed e-con e-parent\" data-id=\"1724a96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-707d303 elementor-widget elementor-widget-text-editor\" data-id=\"707d303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Effective Date:<\/b><span style=\"font-weight: 400;\"> 1st May 2025<\/span><\/p><p><span style=\"font-weight: 400;\">Welcome to <\/span>theaera.com.au<span style=\"font-weight: 400;\"> (\u201cwe,\u201d \u201cour,\u201d \u201cus\u201d). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website or services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12e92ad elementor-widget elementor-widget-heading\" data-id=\"12e92ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Service Description<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df72cf elementor-widget elementor-widget-text-editor\" data-id=\"7df72cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">TheAERA.com.au provides consultation and assistance related to Australian government energy rebate programs, including guidance on eligibility, application steps, and supporting documentation.<\/span><\/p><p><span style=\"font-weight: 400;\">We are also dedicated to introducing to users with relevant rebate-eligible products by our partners.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Please note: We are an independent, private entity and are not affiliated with any Australian government department or agency.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d72e06 elementor-widget elementor-widget-heading\" data-id=\"5d72e06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. No Government Affiliation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9235f92 elementor-widget elementor-widget-text-editor\" data-id=\"9235f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">While we strive to provide accurate and up-to-date information, TheAERA.com.au is not endorsed by or connected with any federal or state government body. Our services are advisory in nature and are intended to support customers in understanding the rebate process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a08f92 elementor-widget elementor-widget-heading\" data-id=\"5a08f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Responsibility to Verify Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec45844 elementor-widget elementor-widget-text-editor\" data-id=\"ec45844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We make every effort to ensure the information we provide is current and accurate. However, rebate programs are subject to change, and eligibility criteria may vary depending on the program and the state.<\/span><\/p><p><span style=\"font-weight: 400;\">It is the user\u2019s responsibility to verify all rebate information directly with the official government sources or relevant program websites to ensure it aligns with their specific circumstances.<\/span><\/p><p><span style=\"font-weight: 400;\">We strongly recommend visiting the following (but not limited to) for authoritative information:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.energy.gov.au\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">energy.gov.au<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/solar.vic.gov.au\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">solar.vic.gov.au<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.esc.vic.gov.au\/victorian-energy-upgrades-program\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.esc.vic.gov.au\/victorian-energy-upgrades-program<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u2026<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aea8c23 elementor-widget elementor-widget-heading\" data-id=\"aea8c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Enquiry Form and Personal Data Consent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d88c6 elementor-widget elementor-widget-text-editor\" data-id=\"e5d88c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"270\" data-end=\"472\">When you submit an enquiry through our website form, you may be asked to provide personal information, including your name, contact details, and details related to your energy usage or rebate interests.<\/p><p data-start=\"474\" data-end=\"567\">By submitting the form and ticking the consent box, you expressly agree to the following:<\/p><ol data-start=\"569\" data-end=\"1744\"><li data-start=\"569\" data-end=\"868\"><p data-start=\"572\" data-end=\"729\"><strong>Consent to Data<\/strong> <strong>Collection and Use<\/strong><br data-start=\"610\" data-end=\"613\" \/>You give TheAERA.com.au permission to collect, store, and use the information you provide for the purpose of:<\/p><ul data-start=\"733\" data-end=\"868\"><li data-start=\"733\" data-end=\"762\"><p data-start=\"735\" data-end=\"762\">Responding to your enquiry;<\/p><\/li><li data-start=\"766\" data-end=\"825\"><p data-start=\"768\" data-end=\"825\">Providing guidance or services related to energy rebates;<\/p><\/li><li data-start=\"829\" data-end=\"868\"><p data-start=\"831\" data-end=\"868\">Contacting you for follow-up support.<\/p><\/li><\/ul><\/li><li data-start=\"870\" data-end=\"1073\"><p data-start=\"873\" data-end=\"1073\"><strong>Voluntary Submission<\/strong><br data-start=\"897\" data-end=\"900\" \/>Providing your information is voluntary, and you may choose not to submit the form. However, without certain details, we may be unable to provide complete assistance.<\/p><\/li><li data-start=\"870\" data-end=\"1073\"><p data-start=\"873\" data-end=\"1073\"><strong data-start=\"1007\" data-end=\"1041\">Disclosure to Trusted Partners<\/strong><br data-start=\"1041\" data-end=\"1044\" \/>In some cases, we may share your information with our carefully selected partners, if we believe their products or services may benefit you or are relevant to your enquiry.<br data-start=\"1250\" data-end=\"1253\" \/>We only share data necessary to facilitate this connection and only with partners involved in delivering rebate-eligible products or services.<\/p><\/li><li data-start=\"870\" data-end=\"1073\"><p data-start=\"873\" data-end=\"1073\"><strong>No Unrelated Third-Party Marketing<\/strong><br data-start=\"1441\" data-end=\"1444\" \/>We do not sell or share your data with unrelated third parties for marketing purposes. Any communication from partners will be related to energy rebates or products discussed in your enquiry.<\/p><\/li><li data-start=\"870\" data-end=\"1073\"><p data-start=\"873\" data-end=\"1073\"><strong>Data Storage and Protection<\/strong><br data-start=\"1377\" data-end=\"1380\" \/>All personal data submitted is stored securely and handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).<\/p><\/li><li data-start=\"870\" data-end=\"1073\"><p data-start=\"873\" data-end=\"1073\"><strong>Right to Access or Withdraw<\/strong><br data-start=\"1590\" data-end=\"1593\" \/>You may request access to your data, correction of inaccuracies, or withdraw consent at any time by contacting us at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1719\" data-end=\"1741\">info@theaera.com.au<\/a>.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba722f elementor-widget elementor-widget-heading\" data-id=\"4ba722f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Limitation of Liability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0418af elementor-widget elementor-widget-text-editor\" data-id=\"b0418af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">TheAERA.com.au is not liable for any loss, damage, or inconvenience arising from:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Errors or omissions in the information provided;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rebate application rejections;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Changes in government policies;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Misinterpretation of advice provided via our platform.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">By using our services, you acknowledge that all final decisions regarding rebate eligibility and approval rest with the official program administrators.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60403b7 elementor-widget elementor-widget-heading\" data-id=\"60403b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. User Obligations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94e9cb0 elementor-widget elementor-widget-text-editor\" data-id=\"94e9cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When using our services, you agree to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide accurate and complete information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the services in compliance with all applicable laws and regulations;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not hold TheAERA.com.au liable for outcomes related to rebate submissions.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f75c7 elementor-widget elementor-widget-heading\" data-id=\"c8f75c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Intellectual Property<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-867f1db elementor-widget elementor-widget-text-editor\" data-id=\"867f1db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All content on this website, including but not limited to text, graphics, logos, and tools, is the property of TheAERA.com.au or its content suppliers and is protected under copyright and trademark laws. Unauthorized use or reproduction is prohibited.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc069de elementor-widget elementor-widget-heading\" data-id=\"bc069de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Privacy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8f541c elementor-widget elementor-widget-text-editor\" data-id=\"d8f541c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We are committed to protecting your privacy. Please refer to our <a href=\"https:\/\/theaera.com.au\/?page_id=303\">Privacy Policy<\/a> for more details on how we collect, use, and store your information.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d6bf9b elementor-widget elementor-widget-heading\" data-id=\"3d6bf9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Changes to Terms\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27232a6 elementor-widget elementor-widget-text-editor\" data-id=\"27232a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We may update these Terms and Conditions from time to time. Users are encouraged to review this page periodically. Continued use of the site after changes have been made constitutes acceptance of those changes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e27a87a elementor-widget elementor-widget-heading\" data-id=\"e27a87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Contact Us\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9d777b elementor-widget elementor-widget-text-editor\" data-id=\"d9d777b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For any questions regarding these Terms or our services, please contact us at:<\/span><\/p><p><b>Email:<\/b><span style=\"font-weight: 400;\"> info@theaera.com.au<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Effective Date: 1st May 2025 Welcome to theaera.com.au (\u201cwe,\u201d \u201cour,\u201d \u201cus\u201d). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website or services. 1. Service Description TheAERA.com.au provides consultation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-325","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/theaera.com.au\/index.php?rest_route=\/wp\/v2\/pages\/325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theaera.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theaera.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theaera.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theaera.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=325"}],"version-history":[{"count":16,"href":"https:\/\/theaera.com.au\/index.php?rest_route=\/wp\/v2\/pages\/325\/revisions"}],"predecessor-version":[{"id":342,"href":"https:\/\/theaera.com.au\/index.php?rest_route=\/wp\/v2\/pages\/325\/revisions\/342"}],"wp:attachment":[{"href":"https:\/\/theaera.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}